Frequently Asked Questions

Everything you need to know about shopping pre-owned luxury fashion at Komehyo.

How do you guarantee the authenticity of your items?

Every item at Komehyo undergoes a rigorous multi-step inspection by our expert team of certified authenticators to ensure 100% genuine luxury goods.

What is the condition grading system for your fashion products?

We use a standardized scale ranging from 'N' (Brand New) to 'C' (Well-used), providing detailed descriptions and high-resolution photos for every imperfection.

How long does shipping take and what are the costs?

We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location.

What is your return policy for luxury items?

Items can be returned within 14 days of delivery provided the Komehyo security tag remains intact and the item is in its original sold condition.

Do you offer professional cleaning or restoration services?

Before listing, all items are professionally cleaned and maintained. We do not currently offer post-purchase restoration services.

Can I sell my luxury bags and watches to Komehyo?

Yes, we offer a dedicated trade-in and buy-back program. You can visit our physical boutiques or use our online appraisal service for a valuation.