Returns & Exchanges

At Komehyo, we stand by the authenticity and quality of our pre-loved luxury items, offering a 7-day return window for items in their original sold condition. Please ensure all security tags remain intact to qualify for a full refund or exchange.

1

Initiate Request

Log into your account and select the order you wish to return, or contact our customer service team within 7 days of delivery to receive a Return Authorization number.

2

Secure Packaging

Place the item back in its original Komehyo packaging, including all authenticity cards, dust bags, and the original invoice provided at the time of purchase.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the security tag is still attached to the product.

4

Inspection and Refund

Once our experts verify the item's condition and authenticity tags, your refund will be processed to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing